FAQS

 

Cat scratching and climbing stuff!

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If you have a question that isn’t addressed below please contact us.

What is Valchromat?

Valchromat is an environmentally friendly produced product made from recycled wood and approved by the British Standards Association for use in toys for children and pets. It is also increasingly being used for furniture as it is naturally strong, moisture resistant and available in a range of 10 colours – brown, charcoal, dark grey, light grey, purple, blue, orange, green, mustard and red. Further information is available at www.valchromat.pt.

What oak is used?

Kitty Kats uses responsibly sourced European oak.

What finishing products are used?

All oak and Valchromat used in Kitty Kats products are finished using water-based lacquers that are child and pet safe and fully compliant with BS EN71-3.

How wide are the sisal pillars?

The pillars used in Kitty Kats products are 14cm in diameter and wrapped in natural sisal rope. As sisal is a natural product there may be slight variation in colour between posts.

Will my Kitty Kats tower move?

No, when used by cats in normal cat play towers will be totally stable. All towers stand on 60 x 55cm thick solid bases with anti-slip feet. The quality of the materials used and sturdy construction ensures all towers are robust and stable.

How heavy are the Kitty Kats towers?

Because of the quality of materials used they are heavy. MILO our solo 4-tier tower weighs approximately 34kg whereas CHARLIE, the 4-tier trio version, is 63kg. This is why we strongly recommend products are assembled by 2 adults.

How long will I have to wait for my Kitty Kats order?

We aim to fulfil and despatch all orders within 28 days, however, as all Kitty Kats products are made to order by our small team this can be longer at busier times. If your order is likely to take longer than 28 days we will let you know.

How will my Kitty Kats order be delivered?

We use UK Mail couriers for all our deliveries and offer a range of delivery options:

  • Monday to Friday between 8am and 6pm
  • Monday to Friday before 9am (UK mainland only)
  • Saturdays between 8am and 6pm
  • Saturdays before 10.30am (UK mainland only)

Are the colours on the website accurate?

The colours shown are the actual colours of the products, however, there may be slight variation when displayed on the screen depending on the display settings of the device being used to view the website.

Do I need to attach my Kitty Kats towers and systems to the wall?

No. All Kitty Kats products are freestanding and have been extensively tested to ensure they are stable when used in normal cat play.

What do I need to assemble my Kitty Kats product?

Every Kitty Kats product comes with clear instructions and an Allen key for assembly.

Can I buy a Kitty Kats product if I live outside of the UK?

We generally only ship within the UK although, if you are outside of the UK, please contact us.

Are Kitty Kats products safe for my cats, other pets and children?

Yes. All materials and finishes used in Kitty Kats products are BS EN71-3 certified by the British Standards Institutes as ‘Toy Safe’ i.e. safe for children and pets.

How do I maintain my Kitty Kats products?

Once assembled a periodic check should be made to ensure that sisal pillars and basket fixings remain secure. If there is some movement just hand-tighten. The sisal pillars will shed fibres as they are scratched and climbed which can be vacuumed. Ledges and bridges can be wiped with a damp cloth. Mattresses can be washed at a low temperature.

Can I add to my Kitty Kats tower?

Yes. Kitty Kats is a modular system and additional tiers, bridges and structures can be added to make taller towers and Duo or Trio systems – please contact us to discuss your requirements.

What if I want something bespoke?

We would love to help you with your own design so please contact us to discuss your requirements.

Are discounts available for bulk orders?

We’re happy to discuss discounts for bulk order so please contact us in the first instance.

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